Contact support
How to reach the Discord Buddy team, what to include so we can help quickly, how to report a server listing, and where ban appeals and privacy requests go.
On this page
The fastest way to get help is our Discord support server. Before you ask, check Troubleshooting and the FAQ: most problems have a quick fix there.
Join the support server#
Join the Discord Buddy support server to ask questions, report
bugs and follow announcements about updates. /help in any server with Buddy also shows the link.
/help [command] EveryoneBrowse Discord Buddy commands and guides (only you can see it).
What to include in your message#
A good report gets a fix much faster. Please include:
| Include | Why | How to find it |
|---|---|---|
| Your server ID | So we can look at the right server. | In Discord, turn on User Settings → Advanced → Developer Mode, then right-click your server icon → Copy Server ID. |
| The feature and page | So we know where to look. | For example "Welcome messages" or "Ticket system". |
| What you did and what you expected | So we can reproduce it. | Step by step: "Saved a welcome message, a member joined, nothing posted". |
| The exact error text | It usually names the cause. | Copy the Error message from the dashboard, or Buddy's reply in Discord. |
| Bot errors entries | Buddy logs what it couldn't do. | Dashboard home → Bot errors: copy the Feature, Error and Details. |
| Screenshots | They show settings at a glance. | Crop out anything private. |
Don't post your Discord password or a bot token in a support message. If you use a custom bot, keep its token private: anyone with it can control your bot.
Report a server listing#
If a server in the directory breaks the rules, open its page and click Report this listing at the bottom of the side panel. You need to be logged in. Tell our admins what to review (up to 500 characters). You can only have one open report per listing.
Ban appeals#
The Discord Buddy team can't unban you from someone else's server. Bans and appeals are handled by each server's own staff. If the server has ban appeals turned on, log in and open its listing page to find the Ban appeal button. Server owners can set this up with Ban appeals.
Billing questions#
Most billing actions (changing plan, cancelling, refunds, receipts, updating your card) are on Account → My Premium. See Billing & subscriptions. If a cancellation or refund gets stuck, ask in the support server and mention it's a billing question.
Privacy and data requests#
To ask about your data, or to request access, correction or deletion, use the contact details in the Privacy Policy's Contact Us section. You don't need an account. We may ask you to confirm details (for example, by replying from your Discord account's email address) before acting on a request.